Shipping policy

What are the delivery times and methods depending on my country?

• France:
  • Home delivery via Colissimo:
    • Free delivery for orders over 200 euros.*
    • 24 to 48 hours after dispatch of your order**
  • Relay point delivery:
    • Free delivery for orders over 200 euros.*
    • 2 to 3 working days after your order has been dispatched**
    • Your parcel will be held for 3 to 5 days at post offices and 3 days at pick-up stations.
      • For commercial operations, shipping and return costs are always at the customer's expense.
        
        
        ** Please note that during collection launches and sales operations, order preparation times may be longer. Please allow 5 to 10 working days after validation of your order.
• Spain, United Kingdom, Belgium, Netherlands, Luxembourg, Austria, Italy, Portugal, Germany:
  • Home delivery via Colissimo:
    • 3-4 days after dispatch of your order**
  • Relay point delivery:
    • 2 to 3 working days after dispatch of your order**
    • Your parcel will be held for 3 to 5 days at points of sale.
      • For commercial operations, shipping and return costs are always at the customer's expense.
        
        
        ** Please note that during collection launches and commercial operations, order preparation times are extended. Please allow 5 to 10 working days after validation of your order.

Can I be delivered abroad? We currently deliver to the following countries: France, Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Switzerland, Sweden and United Kingdom. How can I have my order delivered to a Stella Forest boutique? It is indeed possible to have your order delivered for free in some of our boutiques. This will be proposed to you at the time of validating the delivery method of your order. It is the perfect place to receive your orders and try your pieces. Ps: Our boutiques in Aix en Provence, Bonaparte, Guichard and Bordeaux do not offer this service. How can I track the delivery of my order? In order to track your package, we invite you to connect to your personal space using your email address and your personal password. You will then just have to go to the tab "My Orders" and search for the order concerned and click on "View Order". We also inform you that as soon as your order is shipped, an email is sent to you with the tracking link of your package. If your order was placed in a guest account, you will have to personalize your password via a forgotten password to log in to your account. Once logged in, there is no difference between a guest account and a classic account. What should I do if my order is considered delivered but I have not received it? Before starting the investigation procedure, please make sure that no family member, neighbor or guardian has received the package for you. If you were absent for more than 14 days, it is also possible that the package was returned to us after the retention period of the package in your post office was exceeded. In this case, your tracking will mention "Package returned to sender / Unclaimed package". What should I do if I don't receive the emails related to the follow-up of my order? These emails may be in your "junk" mail or "spam" folder of your email software, which are indeed increasingly sensitive to protect the privacy of their users by identifying emails that are not part of your contacts for example. We advise you to authorize the HTTPS://WWW.STELLAFOREST.COM/ domain in your anti-spam tool and/or your email program. How do I change the delivery address of my order? It is impossible for us to modify the delivery address once the order has been validated. That is why it is very important to check your information and the content of your basket before validating it.